Last Updated: November 1, 2025
 

At ARC & AURA, we recognize that your privacy is of paramount importance, and we are committed to protecting the personal information you share with us. This Privacy Policy explains in full detail how we collect, use, store, and disclose information when you visit our website, make purchases, or interact with our services. By using our website or engaging with ARC & AURA, you consent to the practices described herein.

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ARC & AURA collects personal information that you voluntarily provide when you engage with our website, place an order, create an account, subscribe to our newsletter, or contact our customer support team. This information may include your full name, email address, billing and shipping addresses, telephone number, payment details, account login credentials, and any additional information that you choose to provide. In addition to the information you provide directly, we may automatically collect information about your device and your interactions with our website, including your IP address, browser type, operating system, pages visited, links clicked, time spent on the site, referral sources, and search terms. This automatically collected information allows us to analyze website performance, understand user behavior, enhance functionality, and optimize your overall experience.

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In some cases, we may receive information about you from trusted third-party service providers, including payment processors, logistics partners, or marketing platforms, which we use solely to facilitate transactions, deliver products, or improve your experience on our website. The personal information we collect is used to fulfill orders accurately and efficiently, provide customer support, send promotional communications and newsletters where consent has been given, improve website functionality, monitor and prevent unauthorized or fraudulent activity, and comply with legal and regulatory obligations. Furthermore, we may use your information to evaluate trends, measure marketing effectiveness, and develop new products or services to better serve our customers.
 

ARC & AURA does not sell or trade your personal information for commercial purposes. However, we may share your information with trusted third-party service providers who assist us with website operations, order fulfillment, payment processing, analytics, and marketing campaigns. These third-party service providers are contractually obligated to use your information solely for the purposes we specify and to implement appropriate measures to safeguard your data. In certain cases, we may disclose personal information in response to legal obligations, such as complying with governmental regulations or responding to lawful requests by public authorities. In the event of a business transfer, including a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets, and we will ensure that any such transfer is subject to obligations consistent with this Privacy Policy.
 

ARC & AURA uses cookies, pixels, and similar tracking technologies to improve the website experience. These tools allow us to remember your preferences, personalize content, analyze website performance, and provide relevant promotional offers. You may choose to disable cookies in your browser settings, although certain functionalities of the website may be affected as a result.

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We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce agreements. Once personal information is no longer required, it is securely deleted or anonymized to prevent unauthorized access. Arc & Aura employs technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we take extensive measures to ensure data security, no method of transmission over the internet or electronic storage is entirely infallible, and we cannot guarantee absolute security.

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Depending on your jurisdiction, you may have certain rights with respect to your personal information, including the right to access and obtain a copy of your data, the right to correct inaccurate or incomplete information, the right to request deletion of your personal information, the right to restrict or object to certain processing activities, the right to withdraw consent for marketing communications, and, where applicable, the right to request portability of your personal information in a structured, machine-readable format. To exercise any of these rights, you may contact us directly at [your email address], and we will respond in accordance with applicable law.

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ARC & AURA’s website and services are not intended for individuals under the age of thirteen, and we do not knowingly collect personal information from children. If we become aware that personal information has been inadvertently collected from a child, we will promptly delete it.

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Our website may contain links to third-party websites for your convenience. ARC & AURA is not responsible for the privacy practices, content, or security of these external websites, and we encourage you to review their respective privacy policies before providing any personal information. If you access ARC & AURA from outside of Canada, please note that your personal information may be transferred to, stored, and processed in countries with data protection laws that may differ from those in your jurisdiction. By using our website, you consent to such transfers, storage, and processing in accordance with this Privacy Policy.

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ARC & AURA reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Any such updates will be posted on this page, with the “Last Updated” date revised accordingly. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.

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If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at helloarcandaura@gmail.com. We are committed to ensuring that your personal information is handled responsibly and securely, and we strive to provide a seamless, professional, and exceptional experience whenever you interact with ARC & AURA.